Terms and condition

General Conditions

• Our customers should be liable to follow our usage terms as long as we are working with them.
• Certain terms stated here are also subject to our Privacy Policy and are incorporated by reference into these Terms and Conditions.
• Contents on this website are for your general information and use only.
• Your use of any information stated on this website is completely at your own risk. It is your responsibility to ensure any product, service or information available on this website meets your specific requirements; we shall not be liable otherwise.

Protected Conditions

• From time to time, this website may include links to other websites for your convenience. This does not mean we endorse those websites, and we are not liable for their content.
• When purchasing any offer, you are agreeing to all the terms regarding payment as well.
• Uniterrene Websoft Private Ltd. will not tolerate any abuse of our staff through any medium or format; this will result in immediate suspension or cancellation of your service.
• Cancellation of your service must be requested in writing. Once we receive your letter and confirm all necessary information via email, we will inform you that your account has been cancelled.
• You have to pay for the service already completed by our team.

Payments

• Payment for services is subject to review.
• The total amount should include applicable taxes.
• Services will be made available once you have made payment, partially or in full, according to your requirements (conditions apply).
• All payments against your job order should be collected by Uniterrene Websoft Private Ltd.
• You will be charged a nominal service fee along with the requirements.
• At the time of subscription, you can make payments on an annual or monthly basis depending on your job profile.
• If a project is cancelled, payment is not subject to return unless mentioned in the agreement.
• It is your responsibility to keep your payment information up to date.
• We provide a 10-day grace period, within which you have to pay the total payable amount.
• Any invoice overdue past the 10-day grace period and still unpaid will result in a late fee as per your service.
• Extra charges may be added outside the agreement if you request anything beyond the scope written in the agreement.

Right to Modify

• Uniterrene Websoft Private Ltd. reserves the right to change or modify these Terms and Conditions without prior notice.
• Modifications take effect promptly after the changes are posted.
• Your continued access will be considered as acceptance of the modified terms.
• You are therefore responsible for reviewing additional terms or notices posted on the site.

Copyright

• All rights are reserved by Uniterrene Websoft Private Ltd., including content, graphics, logos, images and other components.
• Unauthorized use of this website or any of its content, images or graphics may be considered damage or a criminal offense.
• Clients are bound by domestic and international copyright laws.
• You may not republish, modify, copy or use website components, including any change to any part of the site.
• If you use any part of the website, you must provide a backlink to www.uniterrene.com; failure to do so may be subject to criminal offense.
• You may print certain portions of the site solely for non-commercial use, and you agree not to change or delete any copyrighted content.
• If you find anything regarding a copyright violation, please contact us immediately at our contact page.
• You also grant Uniterrene Websoft Private Ltd. the right to use your name in testimonials for marketing, advertising or promotional events.

Refund Policy

Uniterrene Websoft Private Ltd. has created this refund policy to issue refunds, process
refund claims and handle money transaction matters. This refund policy is not applicable
to (A) companies not owned by Uniterrene Websoft Private Ltd., (B) websites linked from
this website, (C) a person not employed or managed by Uniterrene Websoft, or (D) any
third party or service provider bound by an agreement or job order to accomplish the job.

Claiming a Refund

We strongly believe in delivering quality service within the given time. If that does not
happen, or you face a problem, or things are not working out despite trying all possible
attempts to reach a mutually acceptable solution, you can claim a refund. We aim to build
an amicable relationship at the core of our organization — if you are not satisfied,
or the settlement process fails, you can claim a refund.

Before you claim your refund, please go through the refund policy stated below:

• We treat every project with equal care and dignity; if you are not happy with the outcome, we will work on your refund request while respecting your views.
• Full payment will be returned if: a) the project has not kicked off, b) the design is not approved or does not meet your expectations, or c) we fail to deliver your project within the scheduled time.
• We will return a partial amount proportionate to the work completed. No refund will be issued if the project is completed and uploaded to the server.

Note: For directory submission, article submission, social bookmarking, or
templates (web / corporate identity / MS Office), no refund is payable. The three
conditions above apply to website, logo or brochure design only.

• You will receive a full refund for web development if the project has not started within the time agreed. If there is no agreement mentioning a refund policy, you will receive a proportionate refund for the incomplete portion of the job, calculated by the ratio of completed to remaining work as stated in the agreement.
• For any software product, a refund must be claimed within 30 days of purchase.
• If we fail to deliver your project due to the irresponsibility of our staff, a proportionate amount will be returned if the client decides to cancel the project.
• No refund will be issued if the client delays providing resources. If the client is not satisfied with the work, they should notify us and request changes; negotiations after the scheduled date are not acceptable. Changes requested after the scheduled date or after the project is uploaded will be charged extra. You are required to pay for the service already completed by our team.

• We are not liable to maintain the scheduled project timeline if payment terms are not cleared by the client.
• Clients should communicate and stay connected with us in a positive manner and provide required information in a timely way; any delay or project failure on this account is not eligible for a refund claim.
• We are not obligated to honor our refund policy if detailed information and data are not provided to us by the client.
• We are not liable to provide compensation if we fail to deliver your project due to: a) any natural disaster such as flood or storm, b) any political disruption preventing our staff from working, c) any internal problem within our organization, or d) a serious technical failure.
• Uniterrene Websoft is not bound to refund a missed delivery schedule unless there is a written agreement with a penalty clause.

Note: Refund policies are subject to change without prior notice; you are
advised to review the instructions, policies and conditions periodically. Continuing a
project with us indicates your acceptance of the conditions stated here.